Privacy Policy for Service Buddy
Effective Date: [01/06/2023]
Thank you for choosing Service Buddy ("we," "us," or "our") as your field management software and app solution. This Privacy Policy is devised to inform you about the use, collection, and disclosure of personal info we receive from our software and app users. We value your privacy and are devoted to protecting your personal information. By accessing and using Service Buddy, you agree to the terms of this Privacy Policy.
Information We Collect
1.1 Personal Information
We understand that the info you provide to us is personal and confidential. If you choose to create an account, subscribe to our services, or communicate with us, we may gather personal information that you voluntarily provide, including your name, email, contact details, and billing information. We may also acquire personal information about your clients, employees, or other individuals you interact with while using Service Buddy.
1.2 Usage Data
To deliver the optimal experience while using our software and app, we may automatically pick up certain info about your device, including your IP address, browser type, operating system, and mobile device identifiers. We may also acquire data about how you use Service Buddy, such as the features you access, the pages you browse, and the actions you perform.
1.3 Cookies and Similar Technologies
We may use cookies, beacons, and similar technologies to enhance your experience and improve Service Buddy's functionality. These technologies aid us in understanding how you interact with our software and app, personalize your preferences, and optimize our services. You can disable cookies in your browser settings, although this may affect the functionality of Service Buddy.
How We Use Your Information
2.1 Provision of Services
We leverage the personal info we collect to provide you with access to Service Buddy and deliver the requested services. This includes facilitating communication, managing user accounts, processing payments, and providing customer support.
2.2 Improving Service Buddy
To enhance your experience, we analyze usage patterns, troubleshoot technical issues, and improve the functionality and performance of Service Buddy. We may develop new features, services and conduct research and analysis based on the information we collect.
2.3 Communication
We may use your personal info to communicate with you about Service Buddy, including sending important updates, notifications, and promotional materials. You can choose to unsubscribe from marketing communications at any time.
2.4 Legal Compliance
We may leverage and disclose your personal detail as required by law, regulation, or legal process. We may also share your info if we believe it is needed to protect our rights, safety, or property or to prevent fraud or other illegal activities.
Sharing and Disclosure of Information
3.1 Service Providers
To deliver our services and improve Service Buddy, we may engage trusted third-party service providers. These providers may have access to your private data but are contractually obligated to handle it securely and solely to provide the requested services.
3.2 Business Transfers
If there is a merger, acquisition, or disposal of our assets, your private info may be transferred as part of the transaction. You will be intimidated via email, or a clear notice will be published on our website regarding the change in ownership or use of your private data.
3.3 Aggregate Information
We might share data that has been aggregated and de-identified in a way that does not reveal your personal identity. This information may be used for research, analytics, and marketing purposes.
Data Security
We take reasonable protective measures to keep your personal info safe from unauthorized access, use, or disclosure. However, be aware that there is no assurance of complete security when transmitting personal data over the Internet or storing it electronically. Therefore, we cannot guarantee absolute security. You are liable for keeping your account credentials private and ensuring that any actions taken under your account are secure.
Data Retention
We will keep the information we gather for as long as it serves the purposes outlined in our policy unless the law requires or permits us to keep it for a longer period of time. When deciding how long to keep the information, we take into account what kind of information it is, why we collected it, any legal requirements, and whether we might need to access it in the future.
Your Rights
6.1 Access and Correction
You are free to access and update your personal data stored in our systems. If you believe that any info we hold about you is inaccurate, incomplete, or outdated, please contact us to make the necessary changes.
6.2 Data Portability
If you request, you can have a copy of your personal info in a structured, commonly used, and machine-readable format.
6.3 Erasure
You are free to request the erasure of your personal data, subject to any legal obligations or legitimate interests that may require us to retain specific data.
6.4 Consent Withdrawal
It is possible to withdraw your consent if you have provided your approval for collecting, using, or disclosing your private data. However, please note that withdrawing consent may limit your access to certain features or functionalities of Service Buddy.
6.5 Opt-Out
To opt out of marketing communications from us, either follow the instructions in the message or contact us directly. However, kindly note that even if you have opted out of marketing communications from us, you may still receive non-promotional notifications about your use of Service Buddy.
Children's Privacy
Service Buddy is not intended for use by individuals under the age of 16. We make sure not to gather personal information from minors. If we unintentionally acquire personal information from a child without parental permission, we will eliminate that data from our networks.
Changes to this Privacy Policy
Our Privacy Policy can be updated or modified at any time, with immediate effect, and posted on our website. It is advised to periodically review our Privacy Policy to stay informed about our data handling practices. By continuing to use Service Buddy after any changes are made, you are consenting to the updated terms.
Contact Us
In case you have any inquiries, worries, or demands about our data practices or this Privacy Policy, please contact us at [info@getservicebuddy.com]. Rest assured that we are committed to addressing your concerns and resolving any issues in a timely manner.
By utilizing Service Buddy, you confirm that you have comprehended and read this Privacy Policy and consent to the collection, utilization, and revelation of your personal info as stated in this document.